Terms and Conditions

The following is applicable to the wholesale apparel/accessories industry. Golden State Activewear does not sell to the general public.

Monday – Friday: 8:00 AM to 5:00 PM California time.

Prices are subject to change without notice. Customers will be charged the prices in effect at the time of invoicing. Orders submitted via our website receive web pricing. Phone or FAX orders may be invoiced at piece, dozen or case pricing as applicable.

There is no minimum order.

Orders to be shipped via UPS must be received by 4:00 PM for same day shipping. Orders to be shipped via UPS Next Day must be received by 1:00 PM. Orders to be shipped via truck must be received by 3:00 PM for same day shipping.

Orders of over $200 shipped within the continental United States may be eligible for free freight. All shipments are FOB San Jose, CA.

All COD charges are in addition to freight charges and are always the responsibility of the customer.

Accounts must be in good credit standing to be eligible for free freight. Accounts not meeting this criteria, may experience delays in shipping.

Golden State Activewear cannot be responsible for any delay by the shipper or for any damages incurred due to such a delay. Third party billing is NOT available for UPS or truck shipments.

Please allow three hours for the processing of orders. Orders not picked up within seven days of order date will be considered canceled, the goods returned to our stock and a re-stocking fee of 15% or $10.00, whichever is greater will be assessed to the customer.

A credit will be given when a refund or payment is due the customer for any reason. A credit may be used toward any future purchase any time after the credit has posted in our system. No refunds, cash or other, will be given for any reason. This includes credit card purchases.

If you have any questions regarding our payment terms, please contact our Credit Department at (800) 892-8337 or locally at (408) 278-1212.

COD.  Payment must be made to the UPS driver in the form of a cashier’s check or money order. All COD charges are in addition to freight charges and are always the responsibility of the customer.

COD CHECK.  With prior approval, customers may make payment to their UPS driver by check. To apply for check privileges, request an application from your customer service representative or our credit department or go to “Resources” on our website. All COD charges are in addition to freight charges and are always the responsibility of the customer.

NET TERMS.  Open terms are granted only after a fully completed credit application has been submitted and approved by our Credit Department. A finance charge of 1.5% per month will be applied to any balance beyond established terms. We reserve the right to revoke credit terms at any time.

CREDIT CARDS.  We accept Visa, MasterCard, Discover and American Express. Credit Card orders are subject to a cash discount loss of 3%. If a credit card is used to clear a term account, a 3% cash discount loss will be added prior to posting. Please contact our Credit Department for more information.

RETURNED CHECKS.  A $30.00 fee will be charged for all returned checks regardless of reason.

If you have a problem or discrepancy with an order, contact our customer service department at (408) 278-1212 or (800) 892-8337. Please have your invoice available for reference. All claims for damages, shortages, etc., must be made within five days of receipt of merchandise. Merchandise may not be returned after 30 days from date of invoice. Discontinued items may not be returned at any time. UNDERGARMENTS MAY NOT BE RETURNED FOR ANY REASON.

If you must return any order or partial order, please call Golden State Activewear for a Return Authorization Number at 800-892-8337. No returns will be accepted without a valid Return Authorization Number. A copy of the invoice must accompany all returns. If the above criteria are not met, the goods will be returned at customer’s expense. All refused or returned shipments will be subject to a restocking fee of 15% or $25.00, whichever is greater. If Golden State Activewear has paid the freight charges for any order that is subsequently refused or returned, the customer will then become liable for any and all freight or shipping fees (both ways) associated with that order. All charges associated with any refused COD shipments must be settled before the customer’s next order. Cancellations or returns of any orders already pulled are subject to a restocking fee of 15% or $10.00, whichever is greater.

It is the responsibility of the “Sold To” customer to COMPLETELY check in all orders prior to contacting Golden State Activewear regarding any problems with the order. Altered or printed garments are not returnable. Garments should be inspected prior to decorating. If you receive the wrong items and alter or print them, you will be invoiced for the items received. We will then provide the correct items to satisfy the original order and invoice.